Privacy Policy

1. Introduction

Welcome to Istanbulairport.biz ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our airport transfer booking services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you book a transfer service, we collect the following information:

• Contact Information: Full name, email address, phone number
• Travel Details: Pickup location, destination, date and time, flight number
• Passenger Information: Number of passengers, special requirements
• Payment Information: Credit card details, billing address (processed securely through PayPal)

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, links clicked
• Location Data: General location based on IP address
• Cookies: Session cookies for functionality and analytics

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process your booking and provide transfer services
• Communication: To send booking confirmations, updates, and notifications
• Customer Support: To respond to your inquiries and resolve issues
• Payment Processing: To process transactions securely
• Service Improvement: To analyze usage and improve our website and services
• Marketing: To send promotional offers (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Drivers, payment processors (PayPal), SMS providers for booking confirmations
• Business Partners: Hotels or airlines when necessary for coordinated services
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

All third parties are required to protect your information and use it only for specified purposes.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All data transmission is protected with SSL/TLS encryption
• Secure Storage: Data is stored on secure servers with access controls
• Payment Security: Credit card information is processed through PCI-DSS compliant PayPal
• Regular Audits: We conduct regular security assessments
• Employee Training: Staff are trained on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to processing of your data for marketing purposes
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at [email protected]

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

7.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Preference Cookies: Remember your settings (language, theme)
• Analytics Cookies: Help us understand how visitors use our site
• Session Cookies: Temporary cookies that expire when you close your browser

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill bookings
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records

Typically, we retain booking data for 7 years for accounting and legal purposes. After this period, data is securely deleted unless required by law.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Compliance with applicable data protection laws

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., map services, payment processors). We are not responsible for the privacy practices of these sites. Please review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification for material changes (if you're a registered user)

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: